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In order for you to enjoy our content on all devices with the BabyFirst app installed, you must first create your very own BabyFirst unified account. To access the sign-up page, simply click on any premium video in the app, bypass the parental gate code, and follow the on-screen instructions.

Once your account is created, or upon signing-in to an existing account (created, for example, on another device) you will be shown the different subscription plans we offer, from which you can choose the one that suits best for you.

Please note that the purchase is handled exclusively by the store (Google Play or App Store), using information stored in your Apple ID or Google account. We absolutely do not have any access to that information, nor can we charge your credit card.

To create an account and purchase a subscription, click HERE

Restoring an existing purchase from the old app is easy as 1-2-3! Follow the instructions below, and your access will be automatically restored:

  1. Open the side menu, and tap on SUBSCRIPTION
  2. Tap on “Take me there!” button to enter the registration page
  3. Tap on the bottom blue banner, where it says “Restore your purchase”
  4. Choose your username and password to create your new BabyFirst account, and tap on SIGN UP

A new BabyFirst unified account will be created for you, and your previously made purchase will be restored!

For more detailed instructions click on “Already Subscribed?” button on the side menu

First, tap the MY ACCOUNT button from the side menu, and simply enter your credentials to make sure your account does have a subscription registered for it.

If not, but you did receive invoice for your purchase to your email, please use the CONTACT US button in the app’s GROWN-UPS page to reach out to us, describe the issue, and make sure to attach a copy of your invoice.

If yes, please make sure you have properly signed in to your BabyFirst account in the app.

Tap the MY ACCOUNT button from the side menu, and simply enter your credentials to find out if your account does have a subscription registered for it.

This page will tell your subscription status, type and expiry date.

The free trial allows you to experience the app for 7 days, and have access to all the videos. The trial period is part of your first subscription period, and can be cancelled for free within 7 days. If not canceled by the 7th day, you will be charged for a full auto-renewable subscription period, which will be renewed when the period is complete. To cancel a subscription, please read “How to cancel an Auto-Renewable subscription“.

Yes – We are very glad to say that with our new app, you can now access your purchase, on any device, with just one BabyFirst account! Simply access the login page, enter your email and password, and enjoy full access to all of our content.

Currently, this option is available on iOS, Android mobile devices, Roku, Fire TV, and Apple TV.

To ensure your child enjoys new and exciting content, we at BabyFirst add new videos and refresh content several times every month. Remember to visit us often to find out about new content and other surprises in the app!

For iOS devices (iPhones & iPads) it is possible. However, you can only watch videos that were already downloaded when you were online. To download videos, please read “How to download videos”.

Unfortunately, for Android devices, this feature is not yet available, but we are working to make it available as soon as possible. Stay tuned!

  1. Go to payments.google.com.
  2. Along the left side of your screen, select Bills and Accounts.
  3. Select the subscription you want to cancel > Cancel subscription.

Important: Uninstalling an app will not automatically stop your subscription. You must cancel it first to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.

Canceling a subscription will not retroactively refund payments, and previously charged subscription fees cannot be pro-rated based on cancellation date.

 If you cancel an existing subscription and decide to subscribe again later, you will be charged the most recent price. For more info, please go to: https://support.google.com/googleplay/answer/2476088

  1. On the Home screen, tap Settings.
  2. Tap App and iTunes Stores.
  3. Tap your Apple ID.
  4. Tap View Apple ID. You might need to sign in.
  5. Under Subscriptions, tap Manage.
  6. Tap the subscription that you want to manage.
  7. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal. Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.

Important: Uninstalling an app will not automatically stop your subscription. You must cancel it first to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.

Canceling a subscription will not retroactively refund payments, and previously charged subscription fees cannot be pro-rated based on cancellation date. 

 If you cancel an existing subscription and decide to subscribe again later, you will be charged the most recent price.

 For more info, please go to: https://support.apple.com/en-us/HT202039

With our new app, you can now easily add videos to your favorites playlist, for shuffle or binge playing, and to keep all your little one’s favorite videos in one place. To add a video, simply click the HEART ❤ icon that appears at the bottom-right corner of the video thumbnail. Additionally, it’s possible to do so using the in-video controller, while watching a video.

With our new app, you can now easily add videos to your offline library, to be played later without a network connection. Your offline library also offers shuffle or binge playing. To download a video, simply click the DOWN-ARROW ⬇ icon that appears at the bottom-right corner of the video thumbnail. Additionally, it’s possible to do so using the in-video controller, while watching a video.

You can access all your offline videos in the “Downloads” section, found in the app’s side menu.

Please allow time for videos to complete downloading before going offline. To manage your downloaded videos, please read “how to delete a video”.

To delete a video, simply uncheck the V or {HEART} ❤ icon located on the video’s thumbnail. This can be done from every screen, where the video thumbnail appears, including from the in-video controller menu.

Please contact our mobile support team with every issue. Make sure you provide a detailed description of the problem as possible, including screenshots and any additional piece of information that could lead us to help you quickly. Please use the “Contact” button from the main menu of the Parent Zone, and remember to keep the information attached to the email.

Yes, you sure can! We have an amazing educational games app for infants, toddlers and pre-k’s, named “My First University” –
an intelligent and thoughtfully curated learning app for kids between 6 months and 3 years of age. Creative, fun, and exceptionally easy to use, My First University app enables pre-school children to play and learn ABC, counting, shapes, colors, and other foundational skills through fun games and videos that are designed by experts. You can download it HERE!

Guided Access limits users to one specific app, preventing them from switching to another program or returning to the Home screen.

Enable Guided Access on iPhone/iPad:

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap on General.
  3. Tap on Accessibility.
  4. Tap on Guided Access under the Learning section.
  5. Tap the switch to turn on Guided Access.
  6. Tap on Passcode Settings.
  7. Tap Set Guided Access Passcode to set a passcode.
  8. Toggle Accessibility Shortcut to On, which allows you to triple-click the Home button and enter Guided Access at any time.

You can pin an app’s screen to keep it in view until you unpin it.

For example, you can pin an app and hand your phone to a friend. With the screen pinned, your friend can use only that app. To use your other apps again, you can unpin the screen.

Turn on screen pinning

  1. Open your phone’s Settings app.
  2. Tap Security or Security & location > Advanced >Screen pinning.
  3. Turn on Screen pinning.

When screen pinning is on, you’ll see an option to ask for your PIN, pattern, or password before unpinning.

Pin a screen

After turning on screen pinning:

  1. Go to the screen you want to pin.
  2. Swipe up to the middle of your screen. If this doesn’t open your Overview, go to the steps for Android 8.1 & below.
  3. At the top of the image, tap the app’s icon.
  4. Tap the Pin .

If you’re using Android 8.1 & below

Unpin a screen

  1. Choose how to get around on your phone. Learn how to get around on your Android phone. 
  2. To unpin a screen:
    • Gesture navigation: Swipe up and hold.
    • 2-button navigation: Touch and hold Back  and Home .
    • 3-button navigation: Touch and hold Back  and Overview .
  3. If you’re asked for your PIN, pattern, or password, enter it.

Can’t remember your BabyFirst account password? That’s ok! Just enter the sign-in page, tap “Reset Your Password”, enter your email address and we’ll send you the instructions.
Keep in mind that your app store account credentials will not work here, as this is a separate account. If you do not yet have a BabyFirst account, simply create it now!
You can also manage your account via https://www.babyfirsttv.com/app-account/

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