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BabyFirst Return Policy
Items purchased from the BabyFirst Store (www.babyfirsttv.com) can be returned within 30 days of the shipping date for a full refund. The refund will be issued after the product is returned to the company and an approval is made by our team. For a full refund, the item cannot:
- Show any sign of usage.
Items returned after 30 days but prior to 90 days will receive a BabyFirst Store credit. The BabyFirst Store does not accept any returns or exchanges after 90 days of purchase.
All purchases must be returned in original condition at the time of purchase, in the original unopened packaging within 30 days of the shipping date, must include the original packing slip and may only be returned if found to be defective.
Shipping costs will not be refunded.
If you would like to make a return or an exchange, please email us at CustomerService@bf-tv.com, and request a return label, which will be emailed to you. Please include your reason for the return/exchange.
Preparing your return:
- To expedite your return/exchange, please ensure either the original packing slip or your order number is included in your return package for accurate processing.
- Pack and tape your package securely.
- Affix the return shipping label to the outside of the package.
- For tracking purposes, it is important that you ship your package via United Parcel Service (UPS) or insured USPS Parcel Post. (We cannot accept C.O.D.) Please ensure your return package has either a tracking number or confirmation number for your security.
- The BabyFirst Store will not be responsible for return shipping cost, in most cases.
Returns should be mailed to:
1545 West 134th, Unit F
BabyFirst Refund Policy
BabyFirst will re-ship the purchase of any BabyFirstTV merchandise purchased through BabyFirstTV.com in the cases of package tracking number confirms delivery of package but customer claims the package was never received.
You can contact us directly through the link on our website, our team will contact you back within 3 business days.
For further questions, please email us at firstname.lastname@example.org or +1(310)756-6901