I forgot my password. How do I reset it?

Can’t remember your account password? That’s ok! Just enter the sign-in page, tap “Reset Your Password”, enter your email address and we’ll send you the instructions.Keep in mind that your app store credentials will not work here, as this is a separate account. If you do not yet have one, simply create it now!You can [...]

By |2021-03-17T04:06:44-07:00March 9th, 2020|Comments Off on I forgot my password. How do I reset it?

How do I make my Android Phone child-proof? (Android 9.0+)

You can pin an app's screen to keep it in view until you unpin it. For example, you can pin an app and hand your phone to a friend. With the screen pinned, your friend can use only that app. To use your other apps again, you can unpin the screen. Turn on screen pinning 1. Open [...]

By |2021-03-17T04:15:03-07:00December 25th, 2019|Comments Off on How do I make my Android Phone child-proof? (Android 9.0+)

How do I make my iPhone/iPad child-proof? (iOS)

Guided Access limits users to one specific app, preventing them from switching to another program or returning to the Home screen. Enable Guided Access on iPhone/iPad: 1. Launch the Settings app on your iPhone or iPad.2. Tap on General.3. Tap on Accessibility.4. Tap on Guided Access under the Learning section.5. Tap the switch to turn [...]

By |2021-03-17T04:12:53-07:00December 25th, 2019|Comments Off on How do I make my iPhone/iPad child-proof? (iOS)

I have a problem, but can’t find answers in the FAQs

Please contact our mobile support team with every issue. Make sure you provide a detailed description of the problem as possible, including screenshots and any additional piece of information that could lead us to help you quickly. Start by selecting "Support" from the app's side-menu, then click on "Send us an Email", and remember to [...]

By |2021-03-17T04:13:09-07:00October 23rd, 2019|Comments Off on I have a problem, but can’t find answers in the FAQs

How to add videos to your offline library? (iOS only)

You can easily add videos to your offline library, to be played later without a network connection. Your offline library can offer shuffle or binge playing. 1. To download a video, simply click the DOWN-ARROW ⬇️ icon that appears at the bottom-right corner of the video thumbnail. 2. It is also possible to do it using [...]

By |2021-03-17T04:13:34-07:00October 23rd, 2019|Comments Off on How to add videos to your offline library? (iOS only)

How to add videos/games to your favorites playlist?

You can easily add videos to your favorites playlist, for shuffle or binge playing, and to keep all your little one’s favorite videos in one place. To add a video, simply click the HEART ❤ icon that appears at the bottom-right corner of the video thumbnail. In addition, it’s possible to do so using the [...]

By |2021-03-17T03:43:19-07:00October 23rd, 2019|Comments Off on How to add videos/games to your favorites playlist?

How to cancel an Auto-Renewable subscription on an iOS device?

1.On the Home screen, tap Settings.2. Tap App and iTunes Stores.3. Tap your Apple ID.4. Tap View Apple ID. You might need to sign in.5. Under Subscriptions, tap Manage.6. Tap the subscription that you want to manage. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic [...]

By |2021-03-17T04:23:54-07:00October 23rd, 2019|Comments Off on How to cancel an Auto-Renewable subscription on an iOS device?

How to cancel an Auto-Renewable subscription on an Android device?

1. Go to payments.google.com.2. Along the left side of your screen, select Bills and Accounts.3. Select the subscription you want to cancel > Cancel subscription. Important: Uninstalling an app will not automatically stop your subscription. You must cancel it first to end your subscription. If you uninstall the app without canceling your subscription, you will [...]

By |2021-03-17T04:15:48-07:00October 23rd, 2019|Comments Off on How to cancel an Auto-Renewable subscription on an Android device?

Can my child watch videos when there is no internet connection?

To watch offline videos you must have an iOS device (iPhones & iPad). For Android devices, this feature is not yet possible, but we are working to make it available ASAP. Stay tuned!Note that our educational games still require online connectivity.

By |2021-03-17T04:05:23-07:00October 23rd, 2019|Comments Off on Can my child watch videos when there is no internet connection?